Shipping policy

Last Updated: February 16, 2026

 

PROCESSING & DELIVERY TIME

All orders are processed within 1-2 business days (excluding weekends and holidays). After processing, delivery takes 7-12 business days to reach your address.

Total Time from Order to Delivery: 8-14 business days

ORDER CONFIRMATION

After placing your order, you will receive an email confirmation with:
• Order details
• Shipping address
• Order number

Please review your order confirmation carefully, especially your shipping address.

ADDRESS CHANGES

You have 60 minutes after placing your order to update your address or make corrections by contacting hellomavyn@gmail.com.

After this 60-minute window, orders are processed for shipment and we cannot make changes.

Important: If an order is shipped to an incorrect address because it was not updated within this timeframe, we are not responsible for lost or misdelivered packages.

TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email. You can:
• Click the tracking link in your email
• Visit the carrier's website and enter your tracking number
• Log into your Mavyn account to view order status

If your tracking number isn't updating, please allow 24-48 hours for the carrier to scan your package into their system.

SHIPPING RATES

Shipping rates are calculated at checkout based on:
• Your delivery address
• The weight of your order

You will see the exact shipping cost before completing your purchase.

INTERNATIONAL ORDERS

For international shipments:
• Delivery may take additional time due to customs processing
• All duties, taxes, and customs fees are included in your checkout total (DDP - Delivered Duty Paid)
• You will not be charged additional fees upon delivery

Note: International packages may be subject to customs inspections, which can delay delivery. Mavyn is not responsible for customs delays.

LOST OR STOLEN PACKAGES

Once a package is marked as "delivered" by the carrier, Mavyn is not responsible for lost or stolen packages.

We recommend:
• Tracking your package closely
• Checking around your property (front door, back door, mailbox)
• Asking neighbors or building staff

If you believe your package was stolen, you may need to file a police report and a claim with the carrier.

DAMAGED PACKAGES

If your package arrives damaged:
1. Take photos of the damaged packaging and product
2. Contact us immediately at hellomavyn@gmail.com
3. We will send a replacement at no cost

Please do not discard damaged items until we've reviewed your claim.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address or refusal of delivery, we will:
• Contact you via email
• Offer to reship at your expense
• Or process a refund minus shipping costs

CUSTOMER SUPPORT

For questions about your order or shipping, contact us:

Email: hellomavyn@gmail.com
Response Time: Within 24-48 hours on business days