Refund policy
Last Updated: February 16, 2026
30-DAY SATISFACTION GUARANTEE
We offer a 30-day money-back guarantee on your first order of Mavyn Kids Methylfolate. This allows you to try our product with confidence.
You have 30 days from the date you receive your order to request a refund if you are not satisfied.
This guarantee applies only to your initial purchase (not subsequent orders or subscriptions).
HOW TO REQUEST A REFUND
To request a refund, contact us at:
Email: hellomavyn@gmail.com
Subject Line: Refund Request - Order #[Your Order Number]
Please include:
• Your order number
• Reason for return (optional but helpful)
We will respond within 24-48 hours with return instructions and a return authorization number (RMA).
RETURN PROCESS
Important: Do not send items back without contacting us first.
Once your refund request is approved:
1. We will provide you with a return address and RMA number
2. Ship the product back to the address provided
3. We recommend using a trackable shipping method
Return Shipping:
• You are responsible for return shipping costs (unless the product was defective or damaged)
• We are not responsible for items lost in return transit
REFUND AMOUNT
Once we receive and inspect your return, we will process your refund as follows:
Full Refund: Product price minus a $5 processing fee
Not Refunded: Original shipping charges (if any)
Example:
Order Total: $67.49 (3-bottle bundle)
Refund Amount: $62.49 ($67.49 - $5 processing fee)
Refund Method: Refunds are issued to your original payment method within 10 business days of receiving your return.
Bank Processing: Your bank or credit card company may take an additional 5-7 business days to process the refund. If more than 15 business days have passed since we processed your refund, please contact us.
DAMAGES AND DEFECTIVE PRODUCTS
If you receive a defective, damaged, or incorrect product, please contact us immediately at hellomavyn@gmail.com.
We will need:
• Photos of the defective or damaged item
• Photos of the packaging
• Description of the issue
We will:
• Send a free replacement, OR
• Issue a full refund (including shipping)
Lost or Damaged in Transit:
If your package was lost or damaged during shipping, we will send a replacement at no cost.
NON-RETURNABLE ITEMS
We cannot accept returns on:
• Products opened after 30 days from delivery
• Products not in original packaging
• Sale or clearance items (final sale)
• Gift cards
EXCHANGES
We offer free exchanges for unopened products if you wish to exchange for a different product or quantity.
How to Request an Exchange:
1. Contact us at hellomavyn@gmail.com
2. We will provide return instructions and RMA number
3. Once we receive your return, we will ship your exchange item at no additional cost
If there is a price difference, you will be charged or refunded accordingly.
CANCELLATIONS
You have 60 minutes after placing your order to cancel by contacting hellomavyn@gmail.com.
After this 60-minute window, orders cannot be canceled as they are already being processed for shipment. You will need to wait for delivery and follow our return policy.
SUBSCRIPTION CANCELLATIONS
Important: Canceling an order does not cancel your subscription.
To cancel or manage your subscription:
1. Log into your customer portal at trymavyn.com/account
2. Click "Manage Subscriptions"
3. Select "Cancel Subscription"
OR email us at: hellomavyn@gmail.com
Refund Policy for Subscriptions:
• Subscription orders follow the same 30-day guarantee (first order only)
• We cannot offer refunds for subscription charges if you forget to cancel before your renewal date
• We make it easy to cancel anytime through your account portal or by emailing us
REFUND PROCESSING TIME
Once your return is received and inspected:
Approved Refunds: Processed within 3-5 business days
Bank Processing: Additional 5-10 business days
Total Time: Approximately 10-15 business days from when we receive your return
If you haven't received your refund after 15 business days, please:
1. Check with your bank or credit card company
2. Contact us at hellomavyn@gmail.com
CONTACT US
For questions about returns or refunds:
Email: hellomavyn@gmail.com
Response Time: Within 24-48 hours on business days